Sound+Systems+by+Eller+&+Vicki

__**Part 1**__

To: June Lau (Accounts Manager) From: Mary Wong (Customer Service Manager) Date: 28 January 2009 Subject: Sounds System 2009 Complaint

Hi, June ! I've received a complaint about Sounds System 2009 from one of the attendees as follows:


 * 1) Difficult to register online
 * 2) Lack of space in venue
 * 3) Shortage of leaflets

Please tell me how to handle this case. This will help me a lot. Thanks!

Cheers, Mary

__**Part 2**__

To: Anne Kong (Director of Exhibition Services) From: Mary Wong (Customer Service Manager) Date: 29 January 2009 Subject: Sounds System 2009 Complaint

Dear Ms Kong,

I have received a complaint about Sounds System 2009 from one of the attendees as follows:

As the registration server was overloaded due to the exceed visits, the customers were not able to access the website. In order to avoid the same situation, I suggest upgrading the server with (..) bigger capacity.
 * 1) Online registration difficulties

2. Limited exhibition area The attendees (...) concerned with their safety because of a serious overcrowding during the peak hours. The reason is that we have underestimated the popularity of our exhibition. For the next event, we are better to improve the estimation techniques and also book a larger venue.

3. Leaflet Shortage To be environmental friendly, we prepared 2000 leaflets. However, there was exceed number of attendees and we could not distribute the leaflets to each of them. With such experience, e-leaflets would be good to provide information for attend ee beforehand.

Based on the above problems mentioned by an attendee, I would like to get approval from you about compensation with a free ticket. This will bring the attendee satisfaction.

Regards, Mary Wong


 * __Part 3__**

Customer Service Department Exhibition Services Exhibition International 33 Kadoorie Avenue Hong Kong

30 January 2009

Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Chueng Sha Wan Hong Kong

Dear Mr. Leung,

__**Re: Sound System 2009 Complaint**__

With reference to your letter "Sound System 2009" dated on 27 January 2009 related to our exhibition, I really must apologize for the inconvenience that you have been caused. In addition, thank you for writing to inform me (...) this situation.

Having investigated the matters, it appears that online registration difficulties were caused by system server overload. This has now been improved by an upgraded server with a bigger capacity and you can access our registration website smoothly from now on.

Furthermore, our underestimation of the exhibition popularity resulted in overcrowding and insufficient leaflets. With such experience, we would have a better estimation technique as well as book a larger venue for next time. As a soci al responsible corporation, we would have e-leaflets instead of distributing a printed one. Therefore, you can retrieve the exhibition information by visiting our web site beforehand.

We assure you that we shall do all we can to avoid these inconveniences happening again. As a token of our regret, we would like to offer you a free ticket on the coming exhibition.

Please accept my apologies once again for the inconvenience caused. We look forward to providing you a valuable experience in the future.

Yours sincerely, Mary Wong Customer Service Manager Exhibition Services