Sound+Systems+by+Reward+and+Aven

To: June Lau (Accounting Department) From: Lisa Lee (Exhibition Services) Date: 31 January 2009 Subject: Exhibition Complaints
 * __Memorandum__**

Hi, I've recently got a complaint from one attendee of Exhibition Sound System 2009. He is not happy with He sent me 3 emails a day. I'm BEAT about that!!! I know you've got many experiences to deal with this kind of thing s. HELP!!! Any suggestions?
 * online registration
 * small venue and
 * lack of print materials

Hope to hea ring from you.

Cheers, Lisa

To: Ms Anne Kong (Director of Exhibition Services) From: Lisa Lee (Administrative Officer of Exhibition Services) Date: 3 February 2009 Subject: Exhibition Complaints

Dear Ms Kong


 * Exhibition Complaints of Sound Systems 2009**

I am writing to report the three complaints from Exhibition attendees Michael Leung, briefly explain each iss ues and give some suggestions one by one.

1. Difficult to register online It was found that some attendees had tried but failed after spending several wasted hours registering through the online system. This is revealed by IT department that the server was overloaded due to the overwhelming popularity (...). My suggestion on that is to upgrade the server so as to bear a larger capacity.

2. Lack of venue space The venue booked in the hotel was not able to serve a large exhibition open to the public, especially during the peak visiting times. Underestimation of the attendee number seemed to cause the result. Regarding this matter, I think estimation techniques should be improved, and larger venues need to be booked next time.

3. Shortage of printing leaflets Later attendees did not receive leaflets due to the small storage, which is caused by the company rules of being environmental friendly. Online versions or e-leaflets could be provided, which would meet the expectation of both the customers and the company policy.

Besides all the suggestion above, I would like to offer a free entrance ticket to Michael for Sound System 2010. I look forward to your approval of implementing my suggestions and the compensation plan.

Best Regards, Lisa Lee

The Administrative Officer Exhibition Services Exhibitions International 33 Kadoorie Avenue Hong Kong

7 February 2009

Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Hong Kong

Dear Mr. Leung


 * __Re: Sound s ystem 2009__**

In response to you letter of 27 January 2009 regarding your complaints about online registration, small venue and lack of print materials on Exhibition Sound Systems 2009, I really must apologise for the inconvenience you have experienced and am so grateful to you for bringing this situation to my attention.

After communication with our Information Technique Department, the online registration server was revealed to be overloaded. We suppose to upgrade our server in order to cope with a larger capacity next time.

With respect to the space matter, it was our negligence to wrongly booked a small venue due to the our underestimation of the number of the attendees. Estimation techniques will be improved and larger venues are to be appointed for the next exhibition.

Regarding the shorted leaflets, we persue to provide better services, as well as being environmental friendly. E-leaflets will be available for downloading on our website ([|www.exhibitionhk.com.hk/ss2009]) for your convenience.

We assure you that the problems will not happen again and, as a token of our regret, we would like to offer you a free entrance ticket for Sound System 2010.

Please accept our apologies once again for the invonvenience caused. We look forward to your continuous support to our company.

Yours sincerely

Lisa Lee Administrative Officer Exhibition International