sound+systems+by+William+and+Arthur

Part 1 Memo To: June Lau, Accountant From: William Wei, Administrative o fficer Date: 28 January 2009 Subject: Complaints about Sound System Exhibition

One visitor who has attended our Sound System exhibition wrote us a complaint letter with the following problems pointed out: 1. Difficulty in registering online 2. Lack of exhibition space 3. Shortage of product leaflets Do you have any ideas? How can I handle these complaints?

Part 2 Dear Ms Kong, =Complaints about Sound System Exhibition= I received a complaint letter from Mr Leung who is a visitor to our exhibition Sound Systems 2009. Some organizational problems mentioned in the letter and the corresponding causes are listed below __1. Online r egistration__ He had difficulty in registering (...) the event online and chose to register by fax instead. Possible cause may be that the server of online registration was overloaded due to low capacity. As a suggestion, we may upgrade the online registration server to have larger capacity. __2. Overcrowding__ He found that the lack of space led to serious overcrowding in the venue. It was highly possible that we underestimated the number of visitors to our exhibition. The suggestion is to make better estimation and choose the suitable venue with extending potential for the next exhibition. __3. Lack of leaflets__ No product leaflets were left by the time he attended the exhibition. Based on the observation on the spot, many visitors took more than one leaflet of the same product. I suggest to provide e-leaflets on our website. Do you have any other suggestions? As a reward to his support, could I provide a free ticket of our next exhibition to Mr Leung? I am looking forward to your reply.

Best regards William Wei The Administrative Officer

Part 3 Exhibitions International 33 Kadoorie Avenue Hong Kong

31 January 2009

Mr Michael Leung Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Hong Kong

Dear Mr Leung Subject line?

Thank you for your letter of 27 January 2009 concerning some organizational matters of our exhibition.I really apologize for the inconvenience caused and we appreciate your support by bringing this matter to our attention.

According to the report of our IT department, our online registration server was overloaded. We have decided to upgrade our server so that its capacity will be expanded to handle more visitors at the same time.

Regarding the overcrowding and safety concerns, it was our fault that we underestimated the number of visitors. We will be more considerate and choose a more suitable venue for the next exhibition.

Finally, about the leaflets, some visitors coming before you have taken more than one copy of the same product. E-leaflets will be available on our website for your convenience.

We assure you that we will do all we can to avoid this inconvenience happening again. A free ticket will be offered to you for the next exhibition. We look forward to your continuing supply to our company.

Yours sincerely,

William WEI Administrative Officers