Friday+30+October

=**Complaint Letters 2**= = =
 * Work in pairs / small groups.**

1. Look at the letter from Ellen Ma. What is she complaining about? What are the possible causes? What are the possible solutions?

2. Open a New Page called **Estate by [ your names ]** You have three things to write; a memo to your friend and colleague; an email to your boss; and an adjustment letter to Ellen Ma. Write everything on one page.

Aggie, Wendy and Wanda William and Arthur Reward, Aven and Fred Vicki and Samuel Olivia, Carol and Sarah

Extra Practice
Letter Mistakes Positive Tone Grammar of Lack