Sound+Systems+by+Samuel+and+Sarah

To: June Lau ,Senior Accountant From Samuel Lau ,Administrative Officer Date: 30 January 2009 Subject: Sound Systems 2009 Complaint

Hi, June. I just received a complaint letter on 27 January from Mr Michael Leung, an exhibition attendee concerning the following three problems: (1) Timely registration Due to the great number of people try to register online, the server was overloaded. (2) Lack of space in venue Because of the underestimated number of attendees, the venue was overcro wding. (3) Shortage of leaflets Being environmental friendly, the supply of leaflets was insufficient.

Can you help me to come up with some solutions? I appreciate for your help. Thanks so much, June.

To:Ms Anne Kong, Director of Exhibition Services,(annekong@gns.com) From: Samuel Lau, Administrative Officer,(samuellau@gns.com) Subject: Sound Systems 2009 Complaint

Dear Ms Kong,

I just received a complaint letter on 27 January from Mr Michael Leung, an exhibition attendee concerning the following three problems. I would like to provide you with my examination about the problems raised and some suggested solutions.

__1.Timely registration__ The attendee complained about the timely registration and found it difficult to register online.Due to the great number of people try to register online, the server was overloaded.I think it would be better for us to upgrade the server for a bigger capacity.

__2.Lack of space in venue__ There was lack of space in venue.Because of the underestimated number of attendees, the venue was overcrowd ing .Improvement of the estimation techniques is demanded, Also, to be prud ence , we should book a larger venue next time.

__3.Shortage of leaflets__ Being environmental friendly, the supply of leaflets was insufficient. To solve this problem, online versions of leaflets are recommended. In this way, we can make it more convenient (...) to reach the information of events and also (...) environmental friendly.

Due to the negative feedback aroused, I suggest to compensate Mr Leung and other unsatisfied attendees with free tickets for the next exhibition.

I sincerely ask for your approval for implementing my suggestions.Then, we can leave a better image to the customers.I am looking forward to receiving your approval.

Regards, Samuel Lau, Administrative Officer

Exhibition Services Exhibition International 33 Kadoorie Avenue Hong Kong

2 Feburary 2009

Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Hong Kong

Dear Mr Leung,

Subject line?

With reference to your letter dated 27 January regarding to Sound Systems 2009, we apologize for our arrangements. We appreciate your feedback for us to improve our service.We would like to provide you with examination about the problems raised and our adjusting action.

Firstly, regarding to your letter,you mentioned about the timely registration problem.Having investigated,this appears to be the result of the great number of people trying to register online.The server was overloaded.We (...) already upgraded our server.It can provide a bigger capacity now that we assure the timely registration problem will not happen again.

Concerning the problem of lacking space in venue,we looked into the problem and find that it was caused by the underestimated number of attendees.We would avoid this inconvenience happening again by an improved estimation techniques. Also, to be prud ence, we will book a larger venue in the future

Referring to the problem of shortage of leaflets,according to our event organizer,we want to be environmental friendly.Unfortunately, it made the supply of leaflets insufficient. To solve this problem, online versions of leaflets is implemented. In this way, we can make it more convenient to reach the information of events and also environmental friendly.

We really must apologize once again for the inconvenience caused.As a token of our regret,we would like to offer you free tickets for the next exhibition.

Please accept our apologies and we look forward to seeing you in our next exhibition.

Yours sincerely, Samuel Lau, Administrative Officer