Sound+Systems+by+Carol+and+Olivia

To: June Lau (Accounting Department) From: Chris Wong (Administrative Officer) Date: 28 January 2009 Subject: Ask for a dvice on Exhibition Complaint (...) June,

I received a complaint letter about Exhibition Sound Systems 2009. Here are the problems: 1. Difficult to register online 2. Lack of space in venue 3. Shortage of leaflets

Do you have any advice on these? (...) Chris

From: Chris Wong (Administration Officer) To: Anne Kong (Director of Exhibition of Services ) Subject: Suggestions on e xhibition p roblems

Dear Anne,

I would like to outline the problems and their causes of exhibition Sound Systems 2009 with some suggestions.

__1. Difficult to register online__

Our company had set up an online registration facility for attendees to register online. However, the attendees found the system is unworkable. After investigation, the cause is that too many people entered the system at the same time and caused the server (...) overloaded.

I suggest upgrading our server in a bigger capacity to support large amount of online registration at the same time.

__2. Lack of space in venue__

Our exhibition venue is too small to accommodate (...) large number of attendees. We had underestimated the number of popularity of exhibition and (...) resulted to overcrowding in the venue.

We should improve the estimation technique to have an accurate prediction on attendees. To avoid overcrowding in the venue, it is better to book a larger venue.

__3. Shortage of leaflet__

Due to underestimation of the number of attendees this year, there was a shortage of leafl et .The attendees complained that there was insufficient information to decide which system to buy.

The new company mission is to protect the environment so we could use the online version of leaflet instead of printed leaflet next year.

Hope you could accept the above suggestions and give approval for implemention.

Regards, Chris Wong

The a dministrative Officer Exhibition Services Exhibitions International 33 Kadoorie Avenue Hong Kong

5 February 2009

Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Hong Kong

Dear Mr Leung, __Re: Complaint of Sound Systems 2009__ In response to your letter of 27 January 2009 regarding some problems of the exhibition. I really apologize for the inconvenience you have been caused and me grateful to you for bringing these problems to our company's attention.

After our investigation, (...) the problem of online registration was caused by insufficient capacity of the server. Our company pl an to upgrade the server in a bigger capacity to support large amount of online registration in the future.

Moreover, the reason of lack of space in venue is underestimation the number of attendees. Our company will improve the estimation technique. To provide a comfortable environment to attendees, we would book a larger venue next year.

Furthermore, our company would like to protect environment so we would provide the online version of leaflet instead of printed leaflet next year.

Please accept our apologies once again for the inconvenience caused. We look forward to seeing you in the exhibition next year.

Yours sincerely, Chris Wong Administrative Officer Exhibition International