Friday+23+October

=Dealing with Complaint Letters (1)= Look at the letter of page 91 of the course book.

This letter is one of several you have received from exhibition attendees concerning registration, overcrowding at exhibitions and the shortage of print materials related to exhibition products. The letters have led you to carry out an investigation into the causes of the problem.


 * Part 1**

Write a memo to your friend and colleague, June Lau in the Accounts department, outlining the problem and asking for advice about handling the case.


 * Part 2**

Write an email to your boss, Ms Anne Kong, the Director of Exhibition Services. In your memo you should:

• include a subject heading

• outline the general problem areas and what seems to be causing each of them

• make suggestions for action that address each of the areas

• request approval for implementing your suggestions

Please note that you will need to make up your own ideas about the causes of and solutions to the problems.


 * Part 3**

Ms Kong has approved your suggestions. Now write a letter of adjustment to Mr. Leung in which you respond to the points he raised in his letter.

• See pages 84-85 for language. • See page 87 for the structure of an adjustment letter. • Remember to vary your tone and distance depending on who you are writing to – see pages 75-76.

Work in pairs or small groups. Sign in and open a New Page. Call your page ** Sound Systems by [your names]

William and Arthur Aggie, Wendy and Wanda Samuel and Sarah Reward and Aven Eller and Vicki Carol and Olivia **


 * Dealing with Complaints Possible Answer **


 * Computer Checker (Click on 'write letter' then copy and paste your letter into the box. Click on send and read the feedback)

Extra Practice: The grammar of complain / complaint Adjustment Letter Scenario Practice Task **