Sound+Systems+by+Aggie,+Wendy+&Wanda

Memo To: June Lau Accounting Manager From: Wendy Sun Administrative o fficer Date:27 January 2009 Title: Sound s ystem 2009 e xhibition c omplaint

Hi, June. I have received the complaint from a attendee who figured out three organizational problems concerning the exhibition. I hope you can give some opinions to handle these problems. Best Regards Wendy
 * unworkable on-line registration facility
 * the lack of space leading to overcrowding
 * shortage of leaflets

To: Anne Kong Director From: Wendy Sun Administrative Officer Date: 27 January 2009

__Sound System 2009 Exhibition Complaint__

Dear Anne, On 27th January 2009, I received a complaint from an attendee who figured out three organizational problems. I have made some suggestions to counter the problem and I am writing to ask for your approval.

1) Online registration problem The on-line registration facility was unworkable. The cause could be overloaded server and such problem could be solved by expanding its capacity.

2) Venue overcrowding The lack of space led to overcrowding in the venue. This problem might be caused by the underestimated popularity of exhibition. Better estimation techniques and larger venue can address this problem.

3) Leaflets shortage There was short of leaflets at the exhibition because of the environmentally friendly concern. I suggest that e-leaflets could be provided to meet the excess demand.

I would like to implement these suggestions and offer the attendee a free ticket to the 2010 exhibition as compensation if you could approve.

Regards Wendy

The Administrative Officer Exhibition Services Exhibitions International 33 Kadoorie Avenue Hong Kong

28 January 2009

Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Hong Kong

Dear Mr Leung __Re: Sound system 2009__ In response to your letter of 27 January 2009 regarding your inconvenience in the exhibition, I really must apologize and am grateful to you for pointing out these organizational issues.

After investigating the on-line registration system, it seems that the server was overloaded as too many people registered at the same time, making it hard to meet the large demand. We propo sed to upgrade the server to expand its capacity.

Regarding the second matter, we underestimated the popularity of the exhibition at the time of the venue appointment. We assure you that we will improve our estimation techniques and book larger venues if necessary.

In respect to the last issue you mentioned, the limited volume of leaflets was out of our environmentally friendly concern. E-leaflets will be available for your reference on our website.

We assure you that these matters will never happen again and as a token of our regret, we would like to offer you a free ticket to the next exhibition.

Please accept my apologies once again for the inconvenience caused. We look forward to continuing our relationship.

Yours Sincerely Wendy Administrative Officer Exhibitions International